Hotel Jen Orchardgateway Singapore | Her Suite Escape

Hotel Jen Orchardgateway

Just last September, Hotel Jen Orchardgateway Singapore opened its doors to both locals and tourists alike. This fuss-free, mid-range hotel by Shangri-La International Hotel Management is located right in the heart of Singapore’s premier shopping district. Hotel Jen has a unique brand of style and service delivery designed to appeal to a new generation of travellers. Read on to find out more!

The Hotel Jen Experience

When I first arrived at Hotel Jen Orchardgateway, I noticed that the hotel is different from other hotels in some aspects. Later on, I found out that the differences are attributed to Hotel Jen‘s aim to redefine the hotel experience for millennium travellers. They do so by delivering quality, comfort, convenience and value with a twist. Here are some of the more prominent differences:

1. Smart Casual Staff Attire


Unlike the usual formal attire that hotel staff are clad in, hotel staff in Hotel Jen Orchardgateway are dressed in a more fun and casual attire (red or blue shirt with jeans), completed with a badge that has the hotel logo and their names on it.

2. Charging Stations


Another interesting thing to note is that there are many of these charging stations located all around the common areas of the hotel. The one in this picture is located by the pool. With plenty of these charging stations around you won’t ever have to worry about your phones going out of batt. On top of that, you can always remain connected with free Wifi available throughout the hotel. Hotel Jen Orchardgateway

3. DIY Concierge

Of all the differences, this one stood out to me the most. In line with the aim of providing a fuss-free experience, Hotel Jen has decided to do away with the concierge. Instead, they placed airport-like trolleys at the entrance and on all floors for guests to transport their own luggage.

They also have a digital directory that can provide you with: information about the hotel, recommendations, directions, flight details, weather updates etc.


Hotel Jen Orchardgateway Singapore

The hotel has 502 guest rooms with a choice of 4 room-types, ranging from a 27 metre square Superior Room to the 66 metre square Premier Panorama Room.

Unfortunately, Hotel Jen Orchardgateway was running on full occupancy during my stay. So I was unable to take photos of the different rooms. Nonetheless, you can refer to their website for a better idea of how the different rooms look like. Hotel Jen Orchardgateway

Panorama Club Room

I stayed in the Panorama Club Room during my stay at Hotel Jen Orchardgateway. Upon settling down, the first thing that caught my eyes was a handwritten note near the mini bar. In a time when emails are a norm, it is always refreshing to receive a handwritten note.


Not only was my room clean, spacious and well-lit, it also has a stunning view overlooking Orchard Road. Hotel Jen Orchardgateway

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Perks for Club Rooms

Privileges that Hotel guests staying in the club rooms get to enjoy include:

  • Exclusive Check-In and Check-Out at the Club Lounge Hotel Jen Orchardgateway
  • Complimentary Breakfast, Snacks and Cocktail at the Club Lounge
  • Two hour complimentary use of meeting suite
  • One piece laundry pressing

Club Lounge

The Club Lounge is located on the 19th (2nd highest) Floor of the hotel.


With a 270 degree panoramic skyline view of Orchard Road, natural lighting and comfortable chairs and sofas, the Club Lounge makes a pretty good place for chilling or doing some work.

Biscuits, fruits and non-alcoholic beverages are available throughout the day at the Club Lounge. During the cocktail hour from 5:30pm – 7:30pm, you can find light snacks, desserts, non-alcoholic and alcoholic beverages at the Club Lounge.

Cocktail Hour:
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I was quite pleased with the food served at the Club Lounge because I am a huge fan of both sashimi and desserts! Food served at the lounge are typically finger food that goes well with alcoholic beverages. In terms of alcoholic beverages, they have beer, 6 different kinds of spirits and 4 types of wine. Hotel Jen Orchardgateway


Instead of having my breakfast at the Club Lounge, I prefer to have it at Makan@Jen for a greater variety.

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Makan@Jen gives me an impression that it is where you can eat breakfast like a king. Not only is there a great variety of food to choose from, the quality of the food is good as well. I’m pretty sure those who have had breakfast there would agree with me that the streaky bacon served at Makan@Jen is one of the better ones around. If you are a fan of poached eggs and/or Vegemite like me, then you are in for a treat because you can find them at Makan@Jen. Hotel Jen Orchardgateway

Common Facilities/Lounge

1. Rooftop Pool

The Rooftop Pool has got to be my favourite place in the hotel! It is where you get to sun-tan on the bean bag while enjoying the view in the morning after breakfast.

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Not only is the pool a great place to visit in the morning, it has a different kind of charm at night.

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2. Gym

DSC_0312 DSC_03103. Lounge@Jen

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This lounge is open to non-hotel guests as well! With all the promotions that they have in place, Lounge@Jen is a good place for hanging out at a reasonable price.

Click here and here for more information on the ongoing promotions by Lounge@Jen.

After my stay at Hotel Jen, I felt that the brand gives off a very vibrant, lively, fun and friendly yet professional vibe. It is your turn to experience it for yourself!

Hotel Jen Orchardgateway
277 Orchard Road #10-01, Singapore 238858

Tel: (65) 6708 8888


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